Privacy Policy
Last Updated: 15 August 2025
Rokkie (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your data when you visit our website https://rokkie.co.za (“Site”) or interact with us.
By using our Site, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
a) Personal Information You Provide
When you make a purchase, sign up for our newsletter, or contact us, we may collect:
Name and surname
Email address
Phone number
Billing and shipping address
Payment details (processed securely via third-party payment providers — we do not store your full card details)
b) Automatically Collected Information
When you visit our Site, we automatically collect:
IP address
Browser type and version
Device information
Pages you visit and actions you take on the Site
Cookies and similar tracking technologies
2. How We Use Your Information
We may use your personal information to:
Process and fulfill your orders
Send order confirmations, shipping updates, and customer service messages
Respond to your inquiries
Send marketing communications (only if you have opted in)
Improve our Site, products, and customer experience
Prevent fraudulent transactions and maintain Site security
Comply with legal obligations
3. Cookies & Tracking Technologies
We use cookies and similar tools to improve your browsing experience and analyze website traffic.
You can manage or disable cookies through your browser settings, but this may affect certain features of the Site.
4. Sharing Your Information
We do not sell your personal information.
We may share your data with trusted third parties who help us operate our business, including:
Payment processors
Shipping and courier companies
Marketing service providers (for email newsletters, ads, etc.)
IT and analytics service providers
All third parties are contractually required to protect your data and use it only for the services they provide to us.
5. International Data Transfers
If you are located outside South Africa, your information may be transferred to and processed in countries that may have different data protection laws. We take reasonable steps to ensure your information is handled securely.
6. Data Retention
We keep your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law.
7. Your Rights
Under POPIA and GDPR, you have the right to:
Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal data (subject to legal or contractual restrictions)
Withdraw consent for marketing communications at any time
Lodge a complaint with the Information Regulator (South Africa) or your local authority
To exercise your rights, contact us at: hello@rokkie.co.za