Shipping & Returns

We want every order to arrive quickly and every return to be straightforward. Below is everything you need to know.

Pricing and currency

All prices on Rokkie Denim are listed in South African Rand (ZAR). International customers are charged in ZAR at checkout. Your bank or card provider will convert the amount to your local currency at the prevailing exchange rate. Any conversion fees are determined by your bank.

Shipping

All orders are dispatched within 2–3 business days of purchase. You will receive a confirmation email with tracking details once your order has been collected.

South Africa
Standard delivery: 3–5 business days — R100
Express delivery: 1–2 business days — R150

Europe
Standard delivery: 7–12 business days
Express delivery: 3–5 business days
Rates calculated at checkout based on destination.

United Kingdom
Standard delivery: 7–12 business days
Express delivery: 3–5 business days
Rates calculated at checkout based on destination.

United States
Standard delivery: 8–14 business days
Express delivery: 3–6 business days
Rates calculated at checkout based on destination.

Australia, Canada and Rest of World
Standard delivery: 10–15 business days
Express delivery: 3–6 business days
Rates calculated at checkout based on destination.

Duties and taxes

All orders ship from South Africa. International orders may be subject to import duties and taxes upon arrival in the destination country. These charges are the responsibility of the recipient and are not included in the order total or shipping cost.

United States: Orders below $800 are generally not subject to import duties.
United Kingdom: Orders over £135 are subject to UK import VAT.
European Union: Orders are subject to VAT in the destination country.
All other countries: Local import duties may apply based on the value of your order.

We recommend checking with your local customs authority before ordering if you are uncertain about applicable charges. Rokkie Denim cannot be held responsible for any customs delays or charges.

Returns

We accept returns within 30 days of delivery. Items must be unworn, unwashed, and returned in their original condition with all tags attached.

To initiate a return, please contact us at hello@rokkie.co.za with your order number and reason for return. We will respond within 1–2 business days with return instructions.

Return shipping costs are the responsibility of the customer unless the item is faulty or incorrectly sent. We recommend using a tracked service, as we cannot accept responsibility for items lost in transit.

Once your return is received and inspected, a refund will be processed to your original payment method within 5–7 business days.

Exchanges

We currently do not offer direct exchanges. If you would like a different size or style, please return your original item for a refund and place a new order.

If you need guidance on sizing before placing a new order, reach out to us at hello@rokkie.co.za and we will be happy to help.

Damaged or incorrect items

If your order arrives damaged or you have received an incorrect item, please contact us within 7 days of delivery at hello@rokkie.co.za. Include your order number and a photograph of the item and we will resolve it promptly, at no cost to you.

Contact

For any questions about your order, shipping, or a return, we are available at hello@rokkie.co.za. We respond to all enquiries within 1–2 business days.